DON’T WORRY, WE GOT IT
On this page we’ve put together some information on the most common faults that can occur in an apartment, along with simple solutions and answers.
Maintenance request
About maintenance request:
If you need to make a maintenance request, please contact our customer service, open weekdays between 8 a.m — 5 p.m on: +46 10-330 00 69
Are you unsure if the problem you discovered should be reported as a fault, please read more on our FAQ.
Do-It-Yourself Guide
Here we have collected guides to help you fix minor issues on your own.
Digital maintenance request
The easiest way to report a fault is via my pages. You maintenance request will be handled by your property manager and feedback will take place within 48 hours.
WHAT IS AN EMERGENCY?
USE THE ON-CALL NUMBER IF:
- You’ve discovered a water leak or have no water. (if you have a leaking faucet, it will be handled during regular business hours)
- If your home is without power
- Refrigerator / Freezer / Stove has stopped working
- Stop in the toilet
- Disturbance report
Emergency number for those who live in:
Ale
Use the emergency number if the fault needs to be rectified urgently and cannot wait until the next day. You can make an urgent fault report between 5 p.m and 8 p.m on weekdays as well as 24/7 on weekends to Jourcenter at phone number +46 761-75 10 00.
Gävle
Use the emergency number if the fault needs to be rectified urgently and cannot wait until the next day. You can make an urgent fault report between 5 p.m and 8 p.m on weekdays as well as 24/7 on weekends. For Gävle Sätra (Knärotsvägen), contact HSB at phone number +46 10-303 23 00.
For Kv. Fredriksskans (Grepvägen) and
Kv. Alderholmen contact Fastighetssnabben at phone number +46 771-90 80 00.
Göteborg
Use the emergency number if the fault needs to be rectified urgently and cannot wait until the next day. You can make an urgent fault report between 5 p.m and 8 p.m on weekdays as well as 24/7 on weekends to Securitas +46 10-470 53 00
Helsingborg
The properties in Helsingborg have been sold to Brinova. If you live in one of these properties, please contact Brinova https://www.brinova.se/
Hässleholm
The properties in Hässleholm have been sold to Brinova. If you live in one of these properties, please contact Brinova https://www.brinova.se/
Höganäs
The properties in Höganäs have been sold to Brinova. If you live in one of these properties, please contact Brinova https://www.brinova.se/
Höör
The properties in Höör have been sold to Brinova. If you live in one of these properties, please contact Brinova https://www.brinova.se/
Kristianstad
The properties in Kristianstad have been sold to Brinova. If you live in one of these properties, please contact Brinova https://www.brinova.se/
Kävlinge
The properties in Kävlinge have been sold to Brinova. If you live in one of these properties, please contact Brinova https://www.brinova.se/
Landskrona
The properties in Landskrona have been sold to Brinova. If you live in one of these properties, please contact Brinova https://www.brinova.se/
Limhamn
The properties in Limhamn have been sold to Brinova. If you live in one of these properties, please contact Brinova https://www.brinova.se/
Malmö
The properties in Malmö have been sold to Brinova. If you live in one of these properties, please contact Brinova https://www.brinova.se/
Nyköping
Use the emergency number if the fault needs to be rectified urgently and cannot wait until the next day. You can make an urgent fault report between 5 p.m and 8 p.m on weekdays as well as 24/7 on weekends to Fastighetssnabben at phone number +46 771-90 80 00
Osby
The properties in Osby have been sold to Brinova. If you live in one of these properties, please contact Brinova https://www.brinova.se/
Storvreta/Uppsala
Use the emergency number if the fault needs to be rectified urgently and cannot wait until the next day. You can make an urgent fault report between 5 p.m and 8 p.m on weekdays as well as 24/7 on weekends to Fastighetssnabben at phone number +46 771-90 80 00
Strängnäs
Use the emergency number if the fault needs to be rectified urgently and cannot wait until the next day. You can make an urgent fault report between 5 p.m and 8 p.m on weekdays as well as 24/7 on weekends to Securitas at phone number +46 10-470 55 39
Surte
Use the emergency number if the fault needs to be rectified urgently and cannot wait until the next day. You can make an urgent fault report between 5 p.m and 8 p.m on weekdays as well as 24/7 on weekends to Göteborgs El- & Rörjour at phone number +46 31-500 120.
Viken
The properties in Viken have been sold to Brinova. If you live in one of these properties, please contact Brinova https://www.brinova.se/
Vänersborg
Use the emergency number if the fault needs to be rectified urgently and cannot wait until the next day. You can make an urgent fault report between 5 p.m and 8 p.m on weekdays as well as 24/7 on weekends to Spikbussen Fastighetsjour at phone number +46 520-330 14
Växjö
The properties in Växjö have been sold to Brinova. If you live in one of these properties, please contact Brinova https://www.brinova.se/
Västerås
Use the emergency number if the fault needs to be rectified urgently and cannot wait until the next day. You can make an urgent fault report between 5 p.m and 8 p.m on weekdays as well as 24/7 on weekends to Fastighetssnabben at phone number +46 771-90 80 00
Åhus
The properties in Åhus have been sold to Brinova. If you live in one of these properties, please contact Brinova https://www.brinova.se/
Älmhult
The properties in Älmhult have been sold to Brinova. If you live in one of these properties, please contact Brinova https://www.brinova.se/
Maintenance request
If an error has occurred in your home, you can easily report this through our digital maintenance request. Your maintenance request is received by the responsible property manager and feedback is received within 48 hours.
