Don’t worry,
we got it.
On this page we’ve put together some information on the most common faults that can occur in an apartment, along with simple solutions and answers.
Maintenance request
About maintenance request:
If you need to make a maintenance request, please contact our customer service, open weekdays between 8 a.m — 5 p.m on +4610-330 00 69
Are you unsure if the problem you discovered should be reported as a fault, please read more on our FAQ.
Digital maintenance request
The easiest way to report a fault is via my pages. You maintenance request will be handled by your property manager and feedback will take place within 48 hours.
WHAT IS AN EMERGENCY?
USE THE ON-CALL NUMBER IF:
- You’ve discovered a water leak or have no water. (if you have a leaking faucet, it will be handled during regular business hours)
- If your home is without power
- Refrigerator / Freezer / Stove has stopped working
- Stop in the toilet
- Disturbance report
Emergency number for those who live in:
Gävle
Use the emergency number if the fault needs to be rectified urgently and cannot wait until the next day. You can make an urgent fault report between 5 p.m and 8 p.m on weekdays as well as 24/7 on weekends. For Gävle Sätra (Knärotsvägen), contact HSB at phone number +46 10-303 23 00, and for Fredriksskans (Grepvägen), contact Retta (formerly Hestia) at +46 772-25 25 20.
Göteborg
Use the emergency number if the fault needs to be rectified urgently and cannot wait until the next day. You can make an urgent fault report between 5 p.m and 8 p.m on weekdays as well as 24/7 on weekends to Securitas +46 10-470 53 00.
Helsingborg
Use the emergency number if the fault needs to be rectified urgently and cannot wait until the next day. You can make an urgent fault report between 5 p.m and 8 p.m on weekdays as well as 24/7 on weekends to Bevakningsskydd +46 708-80 04 57.
Hässleholm
Use the emergency number if the fault needs to be rectified urgently and cannot wait until the next day. You can make an urgent fault report between 5 p.m and 8 p.m on weekdays as well as 24/7 on weekends to Bevakningsskydd +46 708-80 04 57.
Höganäs
Use the emergency number if the fault needs to be rectified urgently and cannot wait until the next day. You can make an urgent fault report between 5 p.m and 8 p.m on weekdays as well as 24/7 on weekends to Bevakningsskydd +46 708-80 04 57.
Höör
Use the emergency number if the fault needs to be rectified urgently and cannot wait until the next day. You can make an urgent fault report between 5 p.m and 8 p.m on weekdays as well as 24/7 on weekends to Bevakningsskydd +46 708-80 04 57.
Kristianstad
Use the emergency number if the fault needs to be rectified urgently and cannot wait until the next day. You can make an urgent fault report between 5 p.m and 8 p.m on weekdays as well as 24/7 on weekends to Bevakningsskydd +46 708-80 04 57.
Kävlinge
Use the emergency number if the fault needs to be rectified urgently and cannot wait until the next day. You can make an urgent fault report between 5 p.m and 8 p.m on weekdays as well as 24/7 on weekends to Bevakningsskydd +46 708-80 04 57.
Landskrona
Use the emergency number if the fault needs to be rectified urgently and cannot wait until the next day. You can make an urgent fault report between 5 p.m and 8 p.m on weekdays as well as 24/7 on weekends to Bevakningsskydd +46 708-80 04 57.
Limhamn
Use the emergency number if the fault needs to be rectified urgently and cannot wait until the next day. You can make an urgent fault report between 5 p.m and 8 p.m on weekdays as well as 24/7 on weekends to Bevakningsskydd +46 708-80 04 57.
Malmö
Use the emergency number if the fault needs to be rectified urgently and cannot wait until the next day. You can make an urgent fault report between 5 p.m and 8 p.m on weekdays as well as 24/7 on weekends to Bevakningsskydd +46 708-80 04 57.
Nyköping
Use the emergency number if the fault needs to be rectified urgently and cannot wait until the next day. You can make an urgent fault report between 5 p.m and 8 p.m on weekdays as well as 24/7 on weekends to Retta (former Hestia) via +46 772-25 25 20.
Osby
Use the emergency number if the fault needs to be rectified urgently and cannot wait until the next day. You can make an urgent fault report between 5 p.m and 8 p.m on weekdays as well as 24/7 on weekends to Bevakningsskydd +46 708-80 04 57.
Storvreta
Use the emergency number if the fault needs to be rectified urgently and cannot wait until the next day. You can make an urgent fault report between 5 p.m and 8 p.m on weekdays as well as 24/7 on weekends to Retta (former Hestia) via +46 772-25 25 20.
Strängnäs
Use the emergency number if the fault needs to be rectified urgently and cannot wait until the next day. You can make an urgent fault report between 5 p.m and 8 p.m on weekdays as well as 24/7 on weekends to Securitas +46 10-470 55 39.
Uppsala
Use the emergency number if the fault needs to be rectified urgently and cannot wait until the next day. You can make an urgent fault report between 5 p.m and 8 p.m on weekdays as well as 24/7 on weekends to Retta +46 772-25 25 20.
Viken
Use the emergency number if the fault needs to be rectified urgently and cannot wait until the next day. You can make an urgent fault report between 5 p.m and 8 p.m on weekdays as well as 24/7 on weekends to Bevakningsskydd på telefon +46 708-80 04 57.
Vänersborg
Use the emergency number if the fault needs to be rectified urgently and cannot wait until the next day. You can make an urgent fault report between 5 p.m and 8 p.m on weekdays as well as 24/7 on weekends to Spikbussen Fastighetsjour på +46 520-330 14.
Växjö
Use the emergency number if the fault needs to be rectified urgently and cannot wait until the next day. You can make an urgent fault report between 5 p.m and 8 p.m on weekdays as well as 24/7 on weekends to Bevakningsskydd på telefon +46 708-80 04 57.
Västerås
Use the emergency number if the fault needs to be rectified urgently and cannot wait until the next day. You can make an urgent fault report between 5 p.m and 8 p.m on weekdays as well as 24/7 on weekends to HSB på telefon +46 10-303 27 00.
Åhus
Use the emergency number if the fault needs to be rectified urgently and cannot wait until the next day. You can make an urgent fault report between 5 p.m and 8 p.m on weekdays as well as 24/7 on weekends to Bevakningsskydd på telefon +46 708-80 04 57.
Älmhult
Use the emergency number if the fault needs to be rectified urgently and cannot wait until the next day. You can make an urgent fault report between 5 p.m and 8 p.m on weekdays as well as 24/7 on weekends to Axcell +46 20-77 85 00.
Maintenance request
If an error has occurred in your home, you can easily report this through our digital maintenance request. Your maintenance request is received by the responsible property manager and feedback is received within 48 hours.
