Don’t worry,
we got it.
On this page we’ve put together some information on the most common faults that can occur in an apartment, along with simple solutions and answers.
Fault reports
About fault reports:
If you need to make a fault report, please contact our customer service, open weekdays between 8 a.m — 5 p.m on +4610-330 00 69
Are you unsure if the problem you discovered should be reported as a fault, please read more on our FAQ.
Digital fault reporting
The easiest way to report a fault is via my pages. You fault report will be handled by your property manager and feedback will take place within 48 hours.
Digital fault reporting
The easiest way to report a fault is via my pages. You fault report will be handled by your property manager and feedback will take place within 48 hours.
WHAT IS AN EMERGENCY?
USE THE ON-CALL NUMBER IF:
- You’ve discovered a water leak or have no water. A leaking tap is not an emergency
- If your home is without power
- If you’ve lost your key (the tenant must pay a charge)
- Refrigerator / Freezer / Stove has stopped working
- Stop in the toilet
Emergency number for those who live in:
Gävle
Use the emergency number if the fault needs to be rectified urgently and cannot wait until the next day. You can make an urgent fault report between 5 p.m and 8 p.m on weekdays as well as 24/7 on weekends to Retta (former Hestia) via +46772-25 25 20
Göteborg
Use the emergency number if the fault needs to be rectified urgently and cannot wait until the next day. You can make an urgent fault report between 5 p.m and 8 p.m on weekdays as well as 24/7 on weekends to Retta (former Hestia) via +46772-25 25 20
Helsingborg
Use the emergency number if the fault needs to be rectified urgently and cannot wait until the next day. You can make an urgent fault report between 5 p.m and 8 p.m on weekdays as well as 24/7 on weekends to +46761-27 04 00
Hässleholm
Use the emergency number if the fault needs to be rectified urgently and cannot wait until the next day. You can make an urgent fault report between 5 p.m and 8 p.m on weekdays as well as 24/7 on weekends to +46708-800 457
Höganäs
Use the emergency number if the fault needs to be rectified urgently and cannot wait until the next day. You can make an urgent fault report between 5 p.m and 8 p.m on weekdays as well as 24/7 on weekends to +46761-27 04 00
Kristianstad
Use the emergency number if the fault needs to be rectified urgently and cannot wait until the next day. You can make an urgent fault report between 5 p.m and 8 p.m on weekdays as well as 24/7 on weekends to Fasab Grupplarm via +4644-103 850
Kävlinge
Use the emergency number if the fault needs to be rectified urgently and cannot wait until the next day. You can make an urgent fault report between 5 p.m and 8 p.m on weekdays as well as 24/7 on weekends to 0761-27 04 00
Landskrona
Use the emergency number if the fault needs to be rectified urgently and cannot wait until the next day. You can make an urgent fault report between 5 p.m and 8 p.m on weekdays as well as 24/7 on weekends to +4610-167 60 70
Limhamn
Use the emergency number if the fault needs to be rectified urgently and cannot wait until the next day. You can make an urgent fault report between 5 p.m and 8 p.m on weekdays as well as 24/7 on weekends to +46761-27 04 00
Malmö
Use the emergency number if the fault needs to be rectified urgently and cannot wait until the next day. You can make an urgent fault report between 5 p.m and 8 p.m on weekdays as well as 24/7 on weekends to +46761-27 04 00
Nyköping
Use the emergency number if the fault needs to be rectified urgently and cannot wait until the next day. You can make an urgent fault report between 5 p.m and 8 p.m on weekdays as well as 24/7 on weekends to Retta (former Hestia) via +46772-25 25 20
Osby
Use the emergency number if the fault needs to be rectified urgently and cannot wait until the next day. You can make an urgent fault report between 5 p.m and 8 p.m on weekdays as well as 24/7 on weekends to +46708-800 457
Storvreta
Use the emergency number if the fault needs to be rectified urgently and cannot wait until the next day. You can make an urgent fault report between 5 p.m and 8 p.m on weekdays as well as 24/7 on weekends to Retta (former Hestia) via +46772-25 25 20
Uppsala
Use the emergency number if the fault needs to be rectified urgently and cannot wait until the next day. You can make an urgent fault report between 5 p.m and 8 p.m on weekdays as well as 24/7 on weekends to Retta (former Hestia) via +46772-25 25 20
Viken
Use the emergency number if the fault needs to be rectified urgently and cannot wait until the next day. You can make an urgent fault report between 5 p.m and 8 p.m on weekdays as well as 24/7 on weekends to +46761-27 04 00
Vänersborg
Use the emergency number if the fault needs to be rectified urgently and cannot wait until the next day. You can make an urgent fault report between 5 p.m and 8 p.m on weekdays as well as 24/7 on weekends to Retta (fd. Hestia) på telefon 0772-25 25 20
Växjö
Use the emergency number if the fault needs to be rectified urgently and cannot wait until the next day. You can make an urgent fault report between 5 p.m and 8 p.m on weekdays as well as 24/7 on weekends to HSB via +4610-451 30 30
Åhus
Use the emergency number if the fault needs to be rectified urgently and cannot wait until the next day. You can make an urgent fault report between 5 p.m and 8 p.m on weekdays as well as 24/7 on weekends to Fasab Grupplarm via +4644-103 850
Älmhult
Use the emergency number if the fault needs to be rectified urgently and cannot wait until the next day. You can make an urgent fault report between 5 p.m and 8 p.m on weekdays as well as 24/7 on weekends to Axcell via +4620-778 500
Fault report
If an error has occurred in your home, you can easily report this through our digital fault report. Your fault report is received by the responsible property manager and feedback is received within 48 hours.
