{"id":18084,"date":"2023-09-21T13:43:00","date_gmt":"2023-09-21T11:43:00","guid":{"rendered":"https:\/\/www.k-fastigheter.se\/?page_id=18084"},"modified":"2024-07-05T13:37:09","modified_gmt":"2024-07-05T11:37:09","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.k-fastigheter.se\/en\/maintenance-request\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n

FAQ<\/h1>\n\n\n\n
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General<\/h2>\n\n\n\n
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Where can I see \/ find my rent notice?<\/h3><\/div><\/div>
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If you have lost a rent notice, you can log in via the My Pages<\/a> portal and retrieve the notices again. If you do not have a login to My Pages, contact us by phone\/email and we will help you.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

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What if I want to move within the K-Fastigheter apartment portfolio?<\/h3><\/div><\/div>
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We see this as extremely positive, but keep in mind that there are the same legal requirements regarding the notice period.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

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Snow removal, what do I do as a tenant?<\/h3><\/div><\/div>
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Our tenants who live in terraced houses or apartments with patios \/ attics \/ canopies are responsible for shoveling snow and salting these themselves. On weekdays 07-16, we shovel stairs and entrances to environmental houses as well as storage rooms and basement corridors. Hired staff plows and sands parking lots and large walkways. As long as it snows heavily, we wait with action to be able to handle the situation, it is the practice of the municipality and other property owners. In the evenings and weekends, we only plow and sand parking lots and large walkways, the rest will have to wait until the next working day at 07:00 Our ambition is that all properties will be addressed within a reasonable time. Sometimes the weather forces make it a little extra for us and then it can take a little longer than normal.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

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What if I lose an apartment key?<\/h3><\/div><\/div>
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Contact us by phone \/ email as soon as possible for lock change. You as a tenant will be charged for lock change, new lock and keys.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

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What if I have paid the rent using the wrong OCR number?<\/h3><\/div><\/div>
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Contact us by phone\/email and we will help you and correct it.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

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Reporting a fault – on-call or not?<\/h3><\/div><\/div>
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What is not an emergency case – What is an emergency case, below is a list of examples: Error report that is not an emergency case and should be added to an error report via My Pages<\/a>:<\/p>\n\n\n\n